Privacy Policy

Welcome to &Innovate.
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or engage with our services.

We comply with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.

By using this website, you consent to the terms described in this policy.

&Innovate (Pty) Ltd
Registered in South Africa.
Our business provides climate and measurement technology solutions in partnership with global leaders such as Vaisala and Specialised Climate Engineering^®.

If you have any questions about how we process your data, please contact us at:
info@andinnovate.co.za

We collect and process personal information only as necessary for legitimate business purposes.
 This may include:

• Contact details: name, company, email address, phone number.
• Business information: company name, role, project details.
• Website usage data: pages visited, time spent on site, and browser information (collected via analytics tools such as Google Analytics).

Communication history: records of correspondence via email, contact forms, or telephone.

We use personal information to:

• Respond to enquiries or technical support requests.
• Provide quotations, proposals, and product information.
• Process and manage orders, services, or warranties.
• Improve our website, services, and customer experience.
• Send updates about products or services (only with consent).
• Comply with legal or regulatory requirements.

We will never sell, rent, or trade your personal information to third parties.

We may share limited data only when necessary to deliver our services, such as:

• Authorised partners and suppliers (e.g. Vaisala, Specialised Climate Engineering^®, DST) — for order fulfilment or product support.
• Service providers (e.g. IT, web hosting, analytics, payment or courier services) — who are bound by confidentiality and data protection agreements.
• Regulatory authorities if required by law.

All third-party processors are contractually obliged to handle information securely and only for authorised purposes.

We retain your information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law, contracts, or warranty obligations.
After that, your information is securely deleted or anonymised.

We use appropriate technical and organisational measures to safeguard your personal information, including:

• Secure hosting and firewalls.
• Access controls and encryption where applicable.
• Staff confidentiality agreements and data protection training.

While we take reasonable steps to protect your information, no system is completely secure. By using our website, you acknowledge and accept this inherent risk.

Under POPIA and other applicable laws, you have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your information.
• Withdraw consent for processing (where applicable).
• Lodge a complaint with the Information Regulator of South Africa if you believe your data has been misused.

To exercise any of these rights, please contact:
privacy@andinnovate.co.za

Our website uses cookies and analytics tools to improve functionality and performance.
 You can disable cookies in your browser settings, but some features of the site may not work properly without them.

Cookies are used to:

• Remember your preferences.
• Analyse site traffic and usage trends.
• Enhance user experience and optimise performance.

Our website may contain links to third-party sites (such as partner or product pages).
We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies.

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
Please review it periodically to stay informed about how we protect your information.

If you have questions or concerns about these Terms, please contact us at:
 Email: info@andinnovate.co.za
 Tel: +27 11 568 4440
 Address: Johannesburg, South Africa